Associate Director

Manhattan, NY, US (Hybrid)

Description

Associate Director 

**Open to Candidates in NYC, Chicago, and Cincinnati***

 

Citizen Relations is an earned-first conversation agency. We create meaningful moments and impactful change that the world needs to see, authentically infusing brands into conversations in a way that matters.

Our POV is simple. Consumers of all kinds have evolved - they are more informed and more skeptical than ever before. In order to make a connection, you have to find common ground between people and your company and what you stand for. When you do it right, you earn their attention and actions and a changed perspective, behavior or attitude. And this approach has worked, allowing us to get results for some of the biggest brands in the world - and win some awards along the way.

 

RESPONSIBILITIES:

Program Development- Crafting Client Plans & Programs 

  • Able to synthesize insights and ideas and develop into comprehensive and strategic recommendations
  • Create client-ready final draft of programs recommendations without need for significant editing or revision


Relationship Management 

  • Serve as the lead day-to-day client contact for accounts
  • Responsible for multiple client accounts/relationships client meetings 
  • Proven solutions-oriented problem-solving skills, managing up with skill and anticipating changes or other issues
  • Objectively respond to client feedback and perceptions when interpersonal problems arise between the client and the project team


Campaign Management & Execution - Team Deployment & Tactical Execution 

  • Manage entire client campaigns including delegation of assignments, management of team members and partnership with specialists
  • Support client crisis events, including ability to independently play a key, vocal counselor role with client
  • Verify that integrated deliverables meet project strategy, brief, contract and client expectations and strive for ways to improve deliverables
  • Manage large, complex and demanding projects and budgets


Earned, Social & Digital - Integration 

  • Autonomously create media strategies and execution timelines
  • Coordinate with digital, creative, strategy, experiential, production, media and analytics teams to deliver programs on time and on budget
  • Lead media/social engagement pitch teams in partnership with digital specialists
  • Execute comprehensive/multi-channel social/digital campaigns
  • Contribute to agency excellence by sharing evolving digital media trends 

 

New Business- Pitches, Proposals, Agency Marketing & Awards 

  • Autonomously create media strategies and execution timelines
  • Coordinate with digital, creative, strategy, experiential, production, media and analytics teams to deliver programs on time and on budget
  • Lead media/social engagement pitch teams in partnership with digital specialists
  • Execute comprehensive/multi-channel social/digital campaigns

 

Financial Management - Stewardship of Resources 

  • Assume responsibility for projects' financial management, including planning, managing and monitoring work flow and budgets
  • Capable of building comprehensive budgets and accurately estimating fee (for generalists and specialists) and OOP
  • Directly manage monthly Finance process with accuracy, with some supervisor support

 

Agency Leadership - Organizational Development 

  • Inspire others to align with the agency's vision and spearhead new improvement initiatives
  • Serve as a champion for Diversity and Inclusion on your team and within the agency

 

QUALIFICATIONS:

  • 6-8 years of relevant experience in communications marketing and/or related fields, including agency or in-house communications roles. 
  • Proven experience with integrated programs featuring solid digital strategies is required.
  • Excellent leadership/ teamwork skills and the ability to multitask. 
  • Excellent communication skills
  • Strong presentation and client engagement skills
  • Must be able to work independently
  • Interest and passion in training others and building knowledge across the organization
  • Well organized, disciplined and detail oriented

 

Salary: 95-110K USD based on experience

 

Joining Citizen Relations,  you are part of the Plus Company. This network of entrepreneurial agencies is designed to collaborate, not compete. It empowers every agency – and every individual – to bring their own unique capabilities together to make magic happen. You will be empowered to take risks, dream big, develop your skills and grow in your career with the full support of the network and all it has to offer. 

 

We thank all applicants. However, only those selected for an interview will be contacted.


Citizen Relations is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. Citizen Relations is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

Apply to this Job
Apply with Indeed

Apply

For US Residents Only: EEO Voluntary Self-Disclosure

We are an equal opportunity employer and are subject to certain non-discrimination and affirmative action record keeping and reporting requirements. We request your voluntary cooperation to assist us in meeting out legal obligations and in analyzing the effectiveness of our equal opportunity efforts.

Pleae note the submission of this information is completely voluntary. You will not be subject to discharge, discipline, or any adverse treatment if you elect not to disclose this information. This information will not be used in reaching a hiring decision. Information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the Federal Government for civil right enforcement purposes.

Residents outside the US should select "I choose not to disclose". US Residents please choose any applicable option.

Select Race/Ethnicity:

OFCCP Questionnaire

As a federal contractor we develop, maintain and implement Affirmative Action Plans to enhance opportunities for women, minorities, individuals with disabilities, and protected veterans, pursuant to the Vietnam Era Veteran's Readjustment Assistance Act of 1974, as amended (VEVRAA).

Protected Veterans Definitions:

Recently separated veteran

A veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

Disabled veteran

A veteran of the U.S. military, ground, naval, or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veteran Affaris, or who was discharged or released from active duty because of a service-connected disability.

Armed Forces service medal veteran

Any veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United Stated military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985 (61 Fed. Reg. 1209).

Active duty wartime or campaign badge veteran

A veteran who served on active duty in the U.S. military, ground, naval, or air service during a war or in a campaign or expedition for which a campaign badge has been authorized, under the laws administered by the Department of Defense.

Submission of this information is voluntary and choosing not to provide it will not subject you to any adverse treatment. The information will be kept confidential and will be used for reporting and statistical purposes.

Voluntary Self-Identification of Disability

Form CC-305 OMB Control Number 1250-0005 Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do I know if I have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

{{$index+1}} of {{aCtrl.application.pages.length}}

Warning: getimagesize(https://s3.ca-central-1.amazonaws.com/career-page-custom/powered_by_logos/powered_by_talent_pool_builder_vertical_color.png): failed to open stream: HTTP request failed! HTTP/1.1 404 Not Found in /var/www/html/applicant/direct_apply/lib/directApply.class.php on line 211
Powered by Talent Pool Builder