Associate Director

Manhattan, NY, US (Hybrid)

Description

Associate Director

**Open to Candidates in NYC, Chicago, and Cincinnati***

Citizen Relations is an earned-first conversation agency. We create meaningful moments and impactful change that the world needs to see, authentically infusing brands into conversations in a way that matters.

Our POV is simple. Consumers of all kinds have evolved - they are more informed and more skeptical than ever before. In order to make a connection, you have to find common ground between people and your company and what you stand for. When you do it right, you earn their attention and actions and a changed perspective, behavior or attitude. And this approach has worked, allowing us to get results for some of the biggest brands in the world - and win some awards along the way.

RESPONSIBILITIES:

Program Development- Crafting Client Plans & Programs

Able to synthesize insights and ideas and develop into comprehensive and strategic recommendations
Create client-ready final draft of programs recommendations without need for significant editing or revision

Relationship Management

Serve as the lead day-to-day client contact for accounts
Responsible for multiple client accounts/relationships client meetings
Proven solutions-oriented problem-solving skills, managing up with skill and anticipating changes or other issues
Objectively respond to client feedback and perceptions when interpersonal problems arise between the client and the project team

Campaign Management & Execution - Team Deployment & Tactical Execution

Manage entire client campaigns including delegation of assignments, management of team members and partnership with specialists
Support client crisis events, including ability to independently play a key, vocal counselor role with client
Verify that integrated deliverables meet project strategy, brief, contract and client expectations and strive for ways to improve deliverables
Manage large, complex and demanding projects and budgets

Earned, Social & Digital - Integration

Autonomously create media strategies and execution timelines
Coordinate with digital, creative, strategy, experiential, production, media and analytics teams to deliver programs on time and on budget
Lead media/social engagement pitch teams in partnership with digital specialists
Execute comprehensive/multi-channel social/digital campaigns
Contribute to agency excellence by sharing evolving digital media trends

New Business- Pitches, Proposals, Agency Marketing & Awards

Autonomously create media strategies and execution timelines
Coordinate with digital, creative, strategy, experiential, production, media and analytics teams to deliver programs on time and on budget
Lead media/social engagement pitch teams in partnership with digital specialists
Execute comprehensive/multi-channel social/digital campaigns

Financial Management - Stewardship of Resources

Assume responsibility for projects' financial management, including planning, managing and monitoring work flow and budgets
Capable of building comprehensive budgets and accurately estimating fee (for generalists and specialists) and OOP
Directly manage monthly Finance process with accuracy, with some supervisor support

Agency Leadership - Organizational Development

Inspire others to align with the agency's vision and spearhead new improvement initiatives
Serve as a champion for Diversity and Inclusion on your team and within the agency

QUALIFICATIONS:

6-8 years of relevant experience in communications marketing and/or related fields, including agency or in-house communications roles.
Proven experience with integrated programs featuring solid digital strategies is required.
Excellent leadership/ teamwork skills and the ability to multitask.
Excellent communication skills
Strong presentation and client engagement skills
Must be able to work independently
Interest and passion in training others and building knowledge across the organization
Well organized, disciplined and detail oriented

Salary: 95-110K USD based on experience

Joining Citizen Relations, you are part of the Plus Company. This network of entrepreneurial agencies is designed to collaborate, not compete. It empowers every agency – and every individual – to bring their own unique capabilities together to make magic happen. You will be empowered to take risks, dream big, develop your skills and grow in your career with the full support of the network and all it has to offer.

We thank all applicants. However, only those selected for an interview will be contacted.

Citizen Relations is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. Citizen Relations is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

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